During a tenancy, landlords and their agents are responsible for many tasks that can significantly impact a tenant’s experience. The importance of delivering this, beyond a simple duty of care, should not be dismissed as it is one of the most essential factors in strengthening returns.

Simply put, happy tenants are more likely to extend their lease. This reduces turnover costs like void periods, re-let fees, and Council tax liability. The maths is simple; a 50% increase in tenancy length equates to a proportionate drop of these expenses by a third. Tenants who feel looked after are also more likely to leave positive feedback, improving the landlord’s or agent’s reputation. This, in turn, helps to attract new tenants and makes negotiations easier.

At Huntleys, we take a customer-centric approach to your tenants, implementing personalised, tech-driven customer service to improve, not replace, human connections, allowing us to deliver a better experience of the property management process. Treating tenants as valued customers places our landlord clients in a better position to achieve their goals.

In summary, when landlords and their agents prioritise providing a positive tenant experience, it rewards them with improved cash flow stability across economic cycles. Landlords experience lower vacancy rates, improved rents, and reduced costs, as there is a higher propensity for happy tenants to stay on even when there is a rental increase. This approach is just one of the reasons why landlords and tenants stay with Huntleys.